IT Project Manager | Training Consultant

Tara Plouff

I’m an IT professional with extensive experience in project management, training design, and training delivery. As a former adult educator that charged headfirst into the world of information technology, I specialize in streamlining processes, managing teams, helping staff achieve upskilling objectives, and delivering results that improve efficiency and security. I thrive in dynamic environments, enjoy collaborating with teams, and I love to see employees learn new skills that allow both them and their organizations to flourish.

Resume

Education

01

MS in Information
Systems Security

University of the Cumberlands

02

M.S. in Education

University of Wisconsin-Stout

03

Graduate Certificate in Instructional Technology & Design

University of Wisconsin-Stout

Work Experience

01

Adult Educator,
Trainer, Facilitator

18 Years

02

Project Management
Roles

10+ Years

Specialty Areas

Cybersecurity
End-user Training
Technical Training
Documentation
Mentorship
Process Improvement

My achievements

  • Designed and taught a 10-month Security+ certification PD program that resulted in 78% of employees passing the exam on their first attempt.
  • Reduced the backlog of unresolved support tickets by 46% within a one-week period through the implementation of effective triage processes, training on escalation procedure best practices, and coordinating with team members to expedite resolutions.
  • Led IT Support team to a 10% faster average support ticket resolution time from previous year with focused training and mentorship.
  • Designed, developed, and taught a 16-week digital literacy course for adult immigrants and refugees that resulted in several students achieving full-time employment or receiving position advancement at their current workplace.
  • My team and I received public praise from the Superintendent and dozens of staff members for the cybersecurity training video I designed.
  • Project manager for a $98,000 classroom technology upgrade, completed on-time and on-budget.
  • Adapted ISC2 Cybersecurity Parent Education materials for adult immigrants and refugees in collaboration with Hawkeye Community College’s Adult Learning Center.
  • Nominated for the Lindaman Legacy Award for outstanding contributions to the district (2022).

Professional Credentials

Certifications

National Trainings Given

January 2020 - COABE
New Orleans, LA

Daily Integration of Digital Literacy Skills for Workforce and Transition Success

August 2018 - COABE Special Technology Series
Webinar

Go Hybrid Now: Building a Virtual Classroom and Interactive Digital Activities

March 2018 - COABE
Phoenix, AZ

Incorporating Digital Literacy Skills into the Adult ELL Classroom

April 2017 - COABE
Orlando, FL

Go Hybrid Now: Building a Virtual Classroom and Interactive Digital Activities

Start today

I would love to hear about your business and team aspirations. Let’s discuss how I can help
you achieve those goals.

Contact Me

© 2025 Tara Plouff. All Rights Reserved

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